TrustRadius Insights
ManyChat has proven to be a valuable tool for businesses seeking to automate their messaging on platforms like Facebook Messenger and …
Starting at $10 per month
View PricingOverview
What is ManyChat?
ManyChat headquartered in San Francisco provides their chatbot building platform to deploy Facebook messenger chatbots for support and service.
Recent Reviews
Pricing
500 Subscribers
$10.00
Cloud
per month
1,000 Subscribers
$15.00
Cloud
per month
2,500 Subscribers
$25.00
Cloud
per month
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is ManyChat?
ManyChat Video
The world is moving to mobile messaging, and it’s essential to the ManyChat team to make communicating with your customers easy. We see SMS and email fitting seamlessly into this future as the conversation moves toward automation.
We’re creating a more engaging Messenger exp...
Show More ManyChat Competitors
ManyChat Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
ManyChat headquartered in San Francisco provides their chatbot building platform to deploy Facebook messenger chatbots for support and service.
Reviewers rate Support Rating highest, with a score of 6.
The most common users of ManyChat are from Small Businesses (1-50 employees).
Comparisons
Compare with
Reviews and Ratings
(27)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
ManyChat has proven to be a valuable tool for businesses seeking to automate their messaging on platforms like Facebook Messenger and Instagram. Users have found that ManyChat excels in managing high volumes of messages, allowing them to efficiently engage with their audience. With ManyChat, businesses can collect valuable customer information such as email addresses and phone numbers, enabling them to provide personalized updates and notifications based on specific conditions. Furthermore, ManyChat's omnichannel presence empowers businesses to be present on multiple platforms, including messenger, Instagram, SMS, and email, ensuring that customers can reach out through their preferred channel. As an ultimate social media marketing tool, ManyChat aids in generating new leads and effectively communicating with potential clients. Its automation capabilities make it easy to provide quick responses through keyword-based sequences and reduce the workload of attending to individual chats. ManyChat is also highly regarded for its ability to engage with website visitors using the Facebook comments growth tool, making it a preferred choice for businesses looking to enhance customer engagement and lead generation. By integrating with other automation software like SharpSpring through Zapier, ManyChat ensures that all leads are kept in one central place for streamlined lead management and nurture automation within Facebook.
Versatile tool for two-way communication: Many users have praised ManyChat for its versatility as a tool for two-way communication. With its ability to create automated conversations and provide support for incoming messages, it offers businesses a convenient way to engage with their customers.
Easy collection of customer information: Several reviewers have highlighted the ease of collecting email and phone numbers through ManyChat. This feature is particularly valuable for businesses looking to gather important customer data and build their contact lists efficiently.
24/7 customer support: ManyChat's 24/7 customer support has been well-received by users. They appreciate the prompt assistance provided by the support team, ensuring that any issues or questions are addressed in a timely manner.
Complicated Set-up: Some users have found the process of setting up automated flows and creating communication sequences in ManyChat to be complex and difficult to understand. They have expressed that it can be challenging to comprehend the intricacies of the software.
Lack of Support: Several reviewers have mentioned their dissatisfaction with the support provided by ManyChat, stating that it is almost non-existent. This suggests that these users did not receive adequate assistance when they needed help with using the software or resolving issues.
Insufficient Training and Documentation: Users have expressed their disappointment with the free training materials provided by ManyChat, finding them overwhelming and lacking in step-by-step guidance on using the software's features effectively. Additionally, some reviewers have suggested that ManyChat should improve its online documentation for better user support.
Community Support as a Silver Lining: Despite negative experiences with official support channels, some users acknowledge that ManyChat has a fantastic user base on Facebook that helps each other out. This implies that there is value in the community support aspect of ManyChat, where users can rely on each other for assistance and advice.
Users commonly recommend the software for creating Facebook Chatbots due to its user-friendly interface, drag-and-drop functionality, and extensive customization options. They highly recommend trying the software for bot marketing purposes as it allows businesses to automate customer interactions, provide instant responses, and improve overall customer experience. Moreover, users appreciate the software's seamless integrations with popular messenger and chat platforms like WhatsApp, Slack, WeChat, and Telegram, making it easy to connect with customers across multiple channels.
Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
I use ManyChat for Messenger and Instagram automation. It's easy to set up and works perfectly mainly when the account gets a lot of messages in Messenger or Instagram. My clients use ManyChat to collect email and phone numbers and provide updates once a set of conditions are met. Plus my clients have an omnichannel presence, their customers can get in touch with them via messenger, Instagram, SMS, and email.
- Collect email and phone number easily
- provide 24/7 customer support to your customers
- More than one ways for people to opt into your bot
- great way to provide offers and sales to your subscribers via messenger
- Great to build a relationship with your followers on Instagram
- ManyChat is very easy to set up and use.
- Email and phone number collection
- Multiple touch points for subscribers
- Ability to scale
- Ability to get customer feedback on a product.
- able to get customer's email and phone number for future offers.
- Messenger, Instagram, and WhatsApp integration.
I choose ManyChat:
- It's easy to set up your messenger or Instagram account to it.
- A great interface. It's drag and drop and connecting one message block to another.
- An awesome community. If you have any questions or concerns their FB group will provide you with support.
- Great customer support.
- Omnichannel presence: messenger, Instagram, WhatsApp, SMS, email.
- It's easy to set up your messenger or Instagram account to it.
- A great interface. It's drag and drop and connecting one message block to another.
- An awesome community. If you have any questions or concerns their FB group will provide you with support.
- Great customer support.
- Omnichannel presence: messenger, Instagram, WhatsApp, SMS, email.
March 28, 2022
Nice Service, but Not for What We Needed
We originally began using ManyChat for a free daily messaging service and course via FB messenger support after finding out that our text support couldn't reach certain countries. However, we ran into new issues with attempting to send "campaigns" as it was primarily intended for 1-way communication, and without a response from the recipient, the messages would no longer send. There were similar warnings with the broadcasts used for course updates, but many of them were able to be sent.
- Two-way communication.
- Localized communication hub.
- Ability to create automated conversations and support to incoming messages.
- Versatility of use.
- Better one way communication once explicit consent from recipient is acquired.
- Ability to see in one place where any automations are live.
- Alerts or notifications when an automation fails.
- Automation
- Integration
- Ease of use
- Reliability
- Pricing
- For the intended application, we experienced a negative ROI due to the inconsistency in the ability to maintain the automation without incoming responses. Since it is a free service that was meant to lead to paid services organically, the inconsistencies prevented the desired outcome.
- We did experience a higher conversion rate with basic incoming messages with questions about services or products due to the ability to have pre-created responses and direction immediately supporting the prospect.
- Facebook Business Manager (formerly Pages Manager), HighLevel and Textedly
For the initial purpose of getting ManyChat, none of the alternatives worked either. We ended up creating a mobile app to meet the need. For incoming support automation, using the native features within Facebook has been effective as well as using GoHighLevel and Continual.ly. ManyChat was considerably more effective, but with the price increase and the non-necessity of carrying another subscription for incoming message support, it wasn't a logical choice to keep the service.
February 13, 2020
Great for Facebook Messenger automation and marketing
We are using ManyChat to automate Facebook Messenger answers through a list of keywords and sequences. The first objective is to reduce the workload by attending individual chats, a secondary objective is to build an audience of subscribers and make use of the broadcasting feature to deliver updates and promotional content regularly.
- Automation rules
- Sequences
- Technical support
- Documentation
- ROI: very affordable with great results
- Open rates: doubles email marketing
- Intercom
ManyChat works on Facebook only, there is your limit and that was our main concern because we felt that we were limiting our audience. But if you compare this tool by pricing ManyChat is way more convenient, especially if you are an early stage company that can't afford pricing models of SaaS like Intercom.
We use Manychat for lead generation and nurture automation inside of Facebook. Most of our message bots are quiz-style to find products/services that work for our leads. We also integrate it with SharpSpring, our automation software by using Zapier. That way all of our leads are in one place.
- They have a great flow builder that makes it easy to create new bots.
- I love their A/B tester. You can create 2 (or 3 or 4) different paths for a lead to go down, then set it to what percentage of leads you want to go down each path. The chatbot handles it from there. This makes it easy to test different questions, verbiage, images or anything else to see what is most popular with your leads.
- Their custom fields make it easy to gather whatever information you want to gather, and the Zapier integration makes it easy to send that information to our automation platform.
- Honestly, the only thing I don't like about ManyChat is their support. It seems to be almost non existent. However, that concern is negated by having a fantastic user base that helps each other out on Facebook.
- We have a very positive ROI for our business. We have been generating about 10 leads a month. We are currently closing on 10% of those, so 1 new client a month. We are working on ways to improve that conversion percentage.
- We generate around 50 leads a month for a client of ours. Their conversion is about 25% Their average ticket is 1,500.00 which puts them to about 15-20 thousand a month.
Landbot and ManyChat are fairly similar. I have not used Facebook integration with Landbot because I like ManyChat so much. However, Landbot works great on websites. ManyChat can also work on websites, but it still goes through Facebook. Since not everyone uses Facebook, I wanted a chat feature for websites that is separate.
ManyChat is primarily known as a messenger bot that can be found on Facebook Messenger and that helps businesses to improve it's customer service and support. For myself, ManyChat is the ultimate social media marketing tool that has helped me to generate new leads via ourFacebook business page, communicate more effectively with potential clients at any time of the day no matter where they are in the world. Essentially, ManyChat helps my business deliver and share the content my audience needs.
- ManyChat has a Facebook comment feature that when your audience comments on a particular post on your Facebook page then send them the information you have promised them. Once set up, is all on autopilot.
- We have the ManyChat plugin on our website to act as a customer service chat feature for those looking for help and engage with us.
- Have some great integrations on the pro account with payment gateways such as Stripe that allows you to charge your clients and receive money.
- Although it is only used via Facebook at the moment it would be great to be able to use it via Instagram direct messaging.
- I find when setting up the automated flow, which allows you to create communication sequences, is still a little complicated to get my head around.
- They provide free training, which is great but very overwhelming and doesn't help in getting to understand how to use the features in a step-by-step way.
- ManyChat features have helped my business to generate leads and communicate more efficiently without breaking the bank.
- When I first started using ManyChat 2 years ago I didn't have a budget but I loved that it provided a free plan and a ridiculously cost-effective paid plan for all types of businesses.
- ManyChat, once all set up, is the ultimate social media marketing automation tool that helps you to truly connect your audience to your products and services.
There are a few alternatives to Manychat such as Mobile Monkey and even Facebook's very own Messenger chatbot. I initially tried Mobile Monkey but found myself going back to Manychat as they had a lot more online presence, training, engagement with users that kept me excited and interested. The Facebook chatbot is very limited and doesn't offer anywhere near to all the features and capabilities that ManyChat provides.
No
- Price
- Product Features
- Product Usability
- Third-party Reviews
When I first started using ManyChat 2 years ago, to me the whole messenger chatbot was new. I didn't understand the benefits and how it would help my business so I was very reluctant to initially invest in it. The free plan helped put my mind at ease and once I started seeing results with generating more leads the very cost-effective paid plan was worth it.
If I had to do it again and evaluate Manychat against their competitors I would have carried out a 14-30 day trial on both to see which one was easier to get started with and implement. I would have also read a lot more user reviews and watched their training tutorials to learn about all the features and functionalities to access which my business needed at the time.
- Setting up your account was easy.
- The Facebook comments feature - connect a particular post to the function.
- Uploading and linking digital content that gets sent to leads on Facebook Messenger.
- Creating a flow sequence can be complicated.
- Connecting it to work with your email service provider and other third-party tools.